Cancellation Refund Policy

If you are considering a cancellation or refund from us then this is likely to mean you have bought one of our services. Which means we owe you a huge Thank You! Our goal is to have many thousands of happy customers and we will do all that we can to make right any hiccups along the way. That said, here are some important things you may want to know.

Cancelling your cover

You may cancel at any time.

  • If you cancel within the first 14 days of purchase, we will provide a full refund provided that you have not undertaken a recovery in that time.

  • If you cancel after the first 14 days of purchase, there is no cancellation fee but we do not refund monthly subscriptions. If you cancel mid-month you will continue to be covered for a month from your last payment.

  • If you cancel and you are still in the free trial period you will lose any remaining free cover credit applied to your subscription.

You can cancel any of our products at any time by emailing us at support@coincover.com.

Cancellation by Us

In the unlikely event that we need to cancel your subscription we will give you a minimum of 14 days’ notice of cancellation via email to the email address we have on file. We reserve the right to cancel your policy if premiums have not been paid.

Digital Asset Services Ltd (trading as Coincover) is an Appointed Representative (FRN: 829262) of HPIG Services Ltd, an independent and fully authorised intermediary regulated by the Financial Conduct Authority.  It is entered on the FCA register (www.fca.org.uk/register) under reference 790558.  HPIG Services Ltd is registered in England and Wales under company number 10981897 and its registered office is at 8 Greencoat Place, London SW1P 1PL.  Your policy is underwritten by Aspen Insurance UK Limited (Aspen), for whom HPIG Services Ltd/Digital Asset Services Ltd acts as agent in performing its duties.  Aspen is authorised and regulated by the Prudential Regulation Authority and Financial Conduct Authority.  It is entered on the FCA register (www.fca.org.uk/register) under reference 202644.  Its registered office is 30 Fenchurch Street, London EC3M 3BD and its company number is 01184193