Customer Success Relationship Manager

About the role

As Customer Success Relationship Manager you’ll be the customer facing representative of Coincover. The success of our customers is our #1 priority and our reputation for Crypto Currency Safety is in your hands.  We are looking for a determined individual to take the lead on the full spectrum of Customer Service Success. You’ll accelerate Coincover’s aspirations to deliver and support exceptional relationship management to our clients. This is a new role with the opportunity to make a significant impact!

An organised self-starter, with great communication skills and business to business relationship management experience, you’ll be working in a small team within a global business with big plans. You’ll initiate and own the customer onboarding process from the point of contract through to on-going client-facing relationship management. Constantly thinking about how we can help our customers, you will have an entrepreneurial mindset and be willing to go the extra mile to make sure they succeed. We’re a small team with huge aspirations so you’ll be expected to get stuck in -and be able to make a difference from day one.

Who we are

Our mission is to make digital currency investments simple, safe and secure for everyone. We are building the next generation of cryptocurrency services for the fast-growing community of digital currency investors - many of whom are new to crypto.  

By combining insurance with the latest security features, Coincover is the first and only service to guarantee digital funds will not be lost or stolen. Coincover significantly reduces risk and makes digital currency investments simple, safe and secure for retail and business customers.  

Founded in 2018 in with the aim of making owning cryptocurrency safer and more accessible, we are a Cardiff-based fintech / insurtech start up operating in a global market – and you will be in at the beginning, working with us to change the way people accumulate, hold and manage their cryptocurrency.  

This will be a dynamic, yet challenging role which will suit someone who is focused, embraces change and wants to make a big difference creating something completely new.

What you will be doing

Putting our customers at the centre of our business you’ll be doing all sorts of customer-centric activity! This is a new role with an opportunity to influence and make an impact from the word go. As Customer Success Relationship Manager you’ll be mostly…

What sort of person we need

What you'll get

  • The chance to make a big difference from day one
  • The opportunity to develop the role and make it your own
  • Exposure to a high-growth business and all it entails
  • Self-driven development opportunities
  • Competitive salary and bonus scheme
  • Share options available
  • Pension
  • Flexible and remote working available
  • Central office in Cardiff Bay area


To apply please send your CV and a covering email explaining why you’d like to be considered for the role and join the Coincover team to