Deposit Protection Guarantee​ Terms & Conditions

Coincover Deposit Protection guarantees to recover funds from your Civic Wallet should your access ever be compromised.​

Product features

Guaranteed access to funds in the case of lost access or business failure.​
Maintain complete control of your crypto.​
Funds secured in multi-signature 3-key wallet management.​
No max on number of wallets protected.​
24x7x365 support with quick recovery turn-around ​

Are my Civic Wallets Protected?

Your Civic Wallet is automatically enrolled in a $1 Million Cryptocurrency Protection Guarantee for cryptocurrency holdings up to a value of $1 million USD per wallet.​

To ensure your Civic Wallet has the Protected by Coincover stamp of approval simply check the Coincover verified protection certificate for the current coverage status.​

Civic Wallet Certificate of Coverage​

Benefits of a Civic Wallet

Guaranteed access

With a Civic wallet you can expect and depend on safe and secure access to your funds even in the event of Civic going bust​

Direct ownership​

With a Civic Wallet you are in complete control of your funds yet never need to worry about the security of your funds.​

Protecting all wallets​

All your Civic Wallets in your account  are protected for the peace of mind that your funds are always accessible.​


What is the Deposit Protection Guarantee?​

The Coincover Deposit Protection Guarantee for cryptocurrency protects customers when authorised Cryptocurrency services and firms fail, and they lose access to their cryptocurrency. The scheme ensures that customers will always be able to recover their funds in the event of lost access.

The Coincover Deposit Protection Guarantee provides protection to customers of Coincover partners cryptocurrency holdings up to a value of $1 million (1,000,000 USD) per wallet.

Coincover will recover the funds to a new wallet of the customers choosing.

When can I claim on the Deposit Protection Guarantee?​

In the event that a business with Coincover Deposit Protection Guarantee ceases operations due to business failure, catastrophic systems failure, or catastrophic data loss that results in its customers being permanently unable to access funds in their wallets, the Deposit Guarantee scheme will access and recover funds on their customers behalf.

What happens if I need to claim on the Deposit Protection Guarantee?​

In the event that a business with Coincover Deposit Protection Guarantee ceases operations as described above, Coincover will manage the recovery and movement of funds to another service provider or alternative wallet for any customer who can no longer access their wallets and funds.  

Customers will be provided with the relevant contact details following the incident. For security purposes, recovery will only take place once the customer passes full ID verification checks and is confirmed as the wallet holder.

How do I know if a business is protected by the Coincover Deposit Protection Guarantee?​

Businesses with Coincover Deposit Protection Guarantee will show on their website that they are protected by displaying the Coincover deposit protection logo. Customers can and should also check the status of the deposit protection guarantee at the Coincover website where the certificate of coverage will be stored for public viewing.

How do I know if my wallet is protected?​

In the majority of cases where a business displays on site that its customers have Deposit Guarantee, the customer is protected automatically when they create an account and receive confirmation that their funds are protected by Coincover Deposit Protection Guarantee. If you are not sure or didn’t receive a confirmation, please always check with your provider. You can also check the status of any company offering the Coincover Deposit Protection Guarantee at

Can I use the Deposit Protection Guarantee if I have lost access myself?​

Coincover is able to recover funds should a customer lose access to their wallet. In the case the customer loses access they should first contact the company they are doing business with and follow the fund recovery process.

How long does a Deposit Guarantee recovery take?​

Coincover is committed to recovering your funds as quickly as possible. However, each customer recovering their funds must pass full ID verification checks and be confirmed as the wallet holder before the recovery can take place and must be processed individually. Typically a standard fund recovery will take 7 days from the recovery request.

However, in the event that a business with Coincover Deposit Protection Guarantee ceases operations and funds become inaccessible, this will result in large volumes to process and is likely to take longer. If this is the case, we will keep all customers informed of the progress of recoveries.

What is secure key storage?​

Secure key storage is the way we ensure you never lose access to your funds by creating and holding an emergency backup key to each of your wallets offline.

When you create a new wallet with one of our partners with Coincover Deposit Protection Guarantee, a key pair is requested from us for your new wallet.

The public portion of the key is allocated to your new wallet. The private backup key is stored by Coincover offline with zero network exposure. It is fully encrypted, sharded and held in grade A free-standing six-sided vaults in multiple geographically dispersed locations in the United Kingdom.

Each vault is protected by multi-party access control with a minimum of three Coincover personnel in attendance for every recovery and verification.

What is the fund recovery process?​

Our first priority is the security of your funds. We will always confirm your identity before we initiate the recovery process to be sure we are recovering the funds for the owner. To ensure total transparency, we will ensure that you are kept informed on progress and are notified as soon as your funds have been recovered.

Step 1: The first step in the process is for us to confirm your ID and verify ownership of the wallet confirmed.

Step 2: We will help you to create a new wallet to hold the recovered funds.

Step 3: We confirm the funds have been recovered to your new wallet.

What are the Coincover Deposit Protection Guarantee recovery requirements?​

All customers must have their Identity validated and ownership of funds confirmed before a recovery can take place. This will be checked when a customer requests a recovery.

Where is Coincover Deposit Protection Guarantee available?​

Coincover Deposit Protection Guarantee is available to businesses globally with the exception of countries or jurisdictions prohibited by the UK or USA governments.

What cryptocurrencies do you cover?​

For businesses that have the Coincover Deposit Protection Guarantee, coverage can include one or more of the following currencies depending upon the nature of the business holding the Deposit Protection Guarantee.
• Bitcoin
• Ethereum
• Bitcoin Cash
• Bitcoin SV
• Ripple
• Stellar
• Dash
• ZCash
• Litecoin
• 200+ ERC20 tokens

When does the cover period start and end?​

Please confirm with your Provider. Alternatively, you can view the current status of the Coincover Deposit Protection Guarantee for a given business at

Will you recover the full contents of my wallet?​

Yes, Coincover will recover the full value of the funds in your wallet.

What happens if you cannot recover my funds?

Coincover will be able to recover all funds within the wallet.