Lost Access: The Retail Wallet Recovery Series

Why 70% of wallet users are one mistake away from losing everything and what that costs your business.

Most platforms see lost access as a support issue. It's much bigger than that. It's a commercial risk that drives user churn, erodes AUM, and damages trust. Episode 1 explores the data behind the problem and what an effective recovery strategy looks like at the leadership level.

Dive into the business impact use cases — and quantify what lost access is really costing your platform.

Episode 2 goes deeper into the commercial reality of lost access: what it does to your brand, your retention numbers, and your revenue potential. We work through three use cases — gaining brand trust, reducing churn, and unlocking a new revenue stream — and show how each maps to a measurable outcome. This episode also walks through how to assess your current exposure using the playbook framework.

The implementation framework for product, risk, and ops teams — how to actually build and govern a recovery capability end to end.

A recovery strategy is only as good as the processes behind it. Episode 3 takes a practical look at how to build and maintain one, covering MPC, key sharding, governance, testing, and long-term operational ownership. Includes a workbook.

How to bring your recovery strategy to life — and how partners fits in.

Most investors expect their wallet provider to help when something goes wrong. The final episode looks at what a mature recovery capability looks like in practice, how it fits into an existing wallet stack, and the steps involved in getting started.