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20. Third party rights  

The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

21. Governing law

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

22. Jurisdiction

Coincover and the Customer irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Service Schedule:

1. Service Activation Requirements

The Customer acknowledges that Coincover is unable to commence provision of the Services until such time as:

  1. the Receiving Party has furnished Coincover with the Access Control List and all such evidence of the identity of the Access Control Members as may reasonably be required by Coincover;

  2. the identity of the Access Control Members has been verified by Coincover;

  3. the key pairs created by Coincover in accordance with this Service Schedule have been validated by the Fireblocks for use in connection with the Workspace; and

  4. any initial invoice rendered by Fireblocks under the Contract has been paid in full by the Customer.

2. Services Description

As soon as reasonably practicable following the Service Activation Requirements being met, and in accordance with the applicable Service Level, Coincover shall:

  1. create a public and private key pair using the Rivest-Shamir-Adleman (“RSA”) scheme for use by the Receiving Party in connection with the Workspace;

  2. encrypt a copy of the RSA private key for back-up and disaster recovery purposes in accordance with FIPS 140-2 level 3 standards;

  3. store a copy of the encrypted RSA private key for the term of the Contract; and

  4. subject to the remaining provisions of this Service Schedule, Coincover shall recover a copy of the encrypted RSA private key to the Receiving Party, upon request from the Receiving Party (“Recovery”).

3. Recovery Conditions

Coincover shall recovery a copy of the encrypted RSA private key pursuant to paragraph 2(d) of this Service Schedule once all the following conditions are met:

  1. The Exchange or Customer provide Coincover with either; (i) evidence of Fireblocks’ approval of recovery request; or (ii) evidence of an Outage, as defined by the Contract. Coincover may independently verify any evidence or claims provided under this paragraph 3(a); and

  2. any request by the Exchange or Customer is verified to Coincover’s reasonable satisfaction by a simple majority of the Access Control List.

4. Timescales

Coincover shall use reasonable endeavours to complete all recovery requests within the agreed Recovery SLA above following the conditions in paragraph 3 of this Service Schedule being met.

Service Levels:

Off Exchange

Recovery SLA

1 Business Day

First Line support

Email

Support hours

Business Hours

Onboarding and training support

Self-serve onboarding

Access to trust pack and recovery documentation 

Maximum number of ACL changes per annum

12

Storage

Coincover will store the encrypted RSA private key in a secure vault which is alarm-secured and accessible only by limited, fully vetted employees of Coincover in accordance with strict security protocols.