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19. Third party rights  

The Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

20. Governing law

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England and Wales.

21. Jurisdiction

Coincover and the Customer irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.


1. Service Activation Requirements

The Customer acknowledges that Coincover is unable to commence provision of the Services until such time as:

  1. the Customer has furnished Coincover with the Access Control List and all such evidence of the identity of the Access Control Members as may reasonably be required by Coincover;

  2. the identity of the Access Control Members has been verified by Coincover;

  3. the key pairs created by Coincover in accordance with this Service Schedule have been validated by the Fireblocks for use in connection with the workspace named in the Order Form; and

  4. any initial invoice rendered by Fireblocks under the Contract has been paid in full by the Customer.

2. Services Description

As soon as reasonably practicable following the Service Activation Requirements being met, and in accordance with the applicable Service Level, Coincover shall:

  1. create a public and private key pair using the Rivest-Shamir-Adleman (“RSA”) scheme for use by the Customer in connection with the workspace named in the Order Form which is provided by Fireblocks;

  2. encrypt a copy of the RSA private key (which may only be decrypted by the Customer) for back-up and disaster recovery purposes in accordance with FIPS 140-2 level 3 standards;

  3. store a copy of the encrypted RSA private key for the term of the Contract; and

  4. subject to the remaining provisions of this Service Schedule, Coincover shall recover a copy of the encrypted RSA private key upon request by the Customer (“Recovery”).

3. Recovery Conditions

The Customer acknowledges that Coincover shall not be required to commence a Recovery until any request by the Customer is verified to Coincover’s reasonable satisfaction by a simple majority of the Access Control Members.

4. Other Conditions

Coincover shall be required to complete no more than the Maximum Number of Recoveries during any consecutive twelve (12) month period during the term of the Contract.

5. Timescales

Coincover shall use reasonable endeavours to complete all recovery requests within the agreed Recovery SLA below following the conditions in paragraph 3 of this Service Schedule being met by the Customer.

Service Levels:

Starter Standard Pro

Recovery SLA

4 Business Days

2 Business Days

24 hours

In the event of a mass Recovery event, Pro Customers shall be recovered first

First Line support

Email

Email and Telephone

Email and Telephone

Support hours

Business Hours

Business Hours

Business Hours

Recovery request = Coincover shall use reasonable endeavours to facilitate ACL verification in accordance with clause 3 above, within 24 hours of request, 7 days a week, with the exception of public holidays in the UK.

Onboarding and training support

Self-serve onboarding

Access to trust pack and recovery documentation 

As per Starter with access to:

Assisted onboarding

Webinar with Coincover’s onboarding team, with demonstrated test Recovery and Q&A.

As per Standard with access to:

Dedicated 1 hour training session with a member of Coincover’s onboarding team with content and agenda tailored to the Customer.

Maximum number of Recoveries per annum

12

24

Unlimited

Ongoing Escorted Test Recoveries & Health Validation

Up to once Annually

Up to once Bi-annually

Up to once Quarterly

Maximum number of ACL changes per annum

12

24

Unlimited

Storage

Coincover will store the encrypted RSA private key in a secure vault which is alarm-secured and accessible only by limited, fully vetted employees of Coincover in accordance with strict security protocols.

As per Starter, with option to have Coincover store the encrypted recovery package online, on local servers, at an extra charge.

As per Starter, with option to have Coincover store the encrypted recovery package online, on local servers, at an extra charge.

Marketing materials and certification

Access to Coincover’s enablement content, technical specification, and usage of Coincover’s logo and seal.

Access to Coincover’s enablement content, technical specification, and usage of Coincover’s logo and seal.

Access to Coincover’s enablement content, technical specification, and usage of Coincover’s logo and seal.