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ANON
Hardware wallet user, 2024
Ultra-secure. Crypto-native. Cloud enabled. Powering Ledger’s Recover product since 2023.
Human-led recovery: expert 24/7 emergency support precisely when you need it the most.
CoinCover takes the Ledger customer through a KYC process, used to re-verify their identity when the seed phrase needs restoring.
An encrypted version of the customer’s recovery phrase is divided into three fragments on their hardware wallet.
Each encrypted fragment is securely transferred to an independent third party, one of which is CoinCover.
Two of the three fragments are required to restore access to the wallet.
Restoring access to a wallet
CoinCover carries out a KYC of the Ledger customer, reinforced by a KYC undertaken by an independent third party.
Additional checks are carried out by Ledger on their customer’s status.
If a check fails, CoinCover manually investigates the Ledger customer over a live channel to verify their identity.
When the checks are passed, two of the three fragments are released back to the Ledger customer’s hardware wallet, and access is restored.
CoinCover Recover
Our battle-hardened tech keeps your customers' wallet keys safe
We protect your customers' crypto assets with world-class encryption and decryption. Your customers get complete confidence in their digital asset storage, and their keys are never exposed.
Powering Ledger Recover since 2023
Trusted recovery infrastructure powering customer wallet recovery at scale.
WHY RECOVERY MATTERS
The fear of permanently losing access to assets can put retail customers off crypto entirely.
CoinCover Recover helps wallet users protect & regain access to their digital assets.
We enable wallet providers to offer a secure recovery process that restores access without weakening customer security.
We've created a clear and simple path to crypto asset recovery
- Frictionless onboarding secures keys in minutes
- Seamless recovery restores key access quickly and securely – even if a device has been lost or damaged
- A clear path to recovering access gives customers, and regulators, confidence in your approach
$0
bn
of Bitcoin has been lost – forever. Don’t let your digital assets add to the total.
Why wallet providers need secure recovery infrastructure
Recovery is the missing layer
Peace of mind is a retention metric
- Customers who've seen a recovery failure, their own or someone else's, move to platforms that can prove it won't happen to them.
Support retention and long-term usage
- Recovery infrastructure that works for a handful of institutional wallets often breaks down at retail volume, where identity verification, biometric checks, and automated onboarding all need to happen without manual intervention.
Churn rates & commercial impact
- Every user locked out of their wallet takes their lifetime value with them, and it compounds quietly, deal by deal, long before it shows up in churn reports.
Retail-scale recovery unlocks volume growth
- Recovery that depends on manual verification caps how many customers a platform can onboard safely. Automated, turnkey identity validation at retail scale removes that ceiling, letting wallet providers grow user numbers without growing operational risk in step with them.
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Peace of mind is a retention metric
- Customers who've seen a recovery failure, their own or someone else's, move to platforms that can prove it won't happen to them.
Support retention and long-term usage
- Recovery infrastructure that works for a handful of institutional wallets often breaks down at retail volume, where identity verification, biometric checks, and automated onboarding all need to happen without manual intervention.
Churn rates & commercial impact
- Every user locked out of their wallet takes their lifetime value with them, and it compounds quietly, deal by deal, long before it shows up in churn reports.
Retail-scale recovery unlocks volume growth
- Recovery that depends on manual verification caps how many customers a platform can onboard safely. Automated, turnkey identity validation at retail scale removes that ceiling, letting wallet providers grow user numbers without growing operational risk in step with them.
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See CoinCover Recover in Action
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How CoinCover Recover benefits you - and your customers
Give your customers complete peace of mind
- Build their confidence right from the start, with a smooth sign-up experience and consistent brand UI
- Give them an easy path to recovery if they ever need it
- Help them set up clear, intuitive, and secure biometric recovery checks
- Human-led 24/7 support from our cryptocurrency recovery experts reassures customers if the worst happens
How CoinCover Recover benefits you - and your customers
Multi-layered security removes points of failure
- Sharded key sharing eliminates single points of failure – no provider ever holds the complete key
- Independent multi-party storage increases resilience against provider compromise, data breaches, or service outages
- Strong identity verification ensures that only the rightful owner can trigger recovery
- Segregated, geo-flexible key storage matches a range of wallet configurations (on-chain, hardware, hybrid), ensuring flexibility and compliance across jurisdictions
How CoinCover Recover benefits you - and your customers
Built for retail scale
- Turnkey onboarding, with built-in validation and verification
- Cut complex support requests, to free up your service team’s time
- No need to manage internal key creation
- Modular protection lets you choose what suits your environment and customers
- Seamless UX & integration – white-labelled, with modular onboarding and recovery, plus configurable flows
- Reduce drop-off rates, while maintaining brand consistency
- Show regulators your commitment to protecting retail customers against irreversible loss
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Give your customers confidence that their digital assets are secure with us
We were the first to build and offer this type of protection
Founded in 2018, we’re the longest-standing provider in the market.
We protect more on-chain wallets than anyone else
Trusted by over 600 organisations worldwide, from crypto and TradFi institutions, to infrastructure partners and governments.
Our tech integrates seamlessly with your infrastructure
Our breadth of integration with the industry's leading infrastructure providers, and coverage of coins and currencies, is unrivaled.
CoinCover supports crypto asset recovery for wallet users.
Generate, shard, and secure crypto key material automatically.
Generate, shard, and secure crypto key material automatically.
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Create keys securely, without exposing them.
Create keys securely, without exposing them.
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Protect crypto keys with multiple layers of encryption.
Protect crypto keys with multiple layers of encryption.
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Shaped around your needs
We’ll work with you to help you choose the protection and features that suit you – and your customers.
Security requirements
- Choose security levels that match your own requirements – or allow customers to choose themselves, to put their minds at ease.
Configurable onboarding
- Use existing customer credentials, our ID-less system, or an ID verification flow of your own.
Create new revenue streams
- Add Recover to existing subscription models, or create a standalone subscription. We can even handle customer payments for you.
Regulatory compliance
- As regulators raise requirements, we help you remain compliant.
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Security requirements
- Choose security levels that match your own requirements – or allow customers to choose themselves, to put their minds at ease.
Configurable onboarding
- Use existing customer credentials, our ID-less system, or an ID verification flow of your own.
Create new revenue streams
- Add Recover to existing subscription models, or create a standalone subscription. We can even handle customer payments for you.
Regulatory compliance
- As regulators raise requirements, we help you remain compliant.
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CoinCover Recover FAQs
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What is CoinCover Recover?
CoinCover Recover is a white-labelled recovery solution that lets wallet providers offer their customers a secure way to regain access to crypto assets if they lose their keys, without compromising security or exposing key material.
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How does the recovery process work?
Keys are sharded into fragments and distributed across independent parties, so no single provider ever holds a complete key. To restore access, a customer goes through identity verification, and once checks pass, the required number of fragments are released to restore the wallet.
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Who is CoinCover Recover built for?
It's built for wallet providers who want to offer their retail customers a built-in recovery option, handling everything from onboarding to identity verification to support, so providers don't need to build this infrastructure themselves.
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Does adding recovery affect our support workload?
It's designed to reduce it. Turnkey onboarding, automated identity verification, and 24/7 expert support handle most recovery cases, cutting the volume of complex support requests that would otherwise land with the wallet provider's own team.
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Is CoinCover Recover suitable for large-scale, high-volume wallet platforms?
Yes. It's built for retail scale, with automated onboarding and verification designed to work without manual intervention, unlike recovery approaches that only work for a small number of institutional wallets.
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How does CoinCover already work with wallets?
CoinCover has powered Ledger Recover since 2023, using the same sharded, multi-party model to restore access to Ledger customers' seed phrases when needed.
Find out how to protect your customers' assets
Secure and protect your customers’ digital assets.
Talk to us at hello@coincover.com.
Or fill the form.